Eliminating 10-15 Hours of Manual Work Per Day and Accelerating Payment Collection

The Client

A mid-sized metals distributor with multiple locations across the Northeast, processing 75+ deliveries daily across multiple divisions.

The Challenge

The company’s invoicing process was entirely manual, creating a bottleneck that delayed cash flow and consumed valuable staff time.

The key problems:

  • Lost paperwork: Paper documentation was prone to loss and delayed payments.
  • Manual data entry: Staff spent 10-15 hours daily across divisions scanning documents, updating customer records, and emailing out invoices.

Bottom line: Manual processes consumed 10-15 hours daily and delayed revenue recognition.

The Solution

Trailmix Labs built a self-hosted portal that integrates with the company’s ERP to capture electronic signatures and automate invoicing. Drivers use iPads to capture signatures digitally at delivery.

How it works:

  1. Electronic Signature Capture: Drivers capture signatures on iPads at delivery, eliminating paper documentation.
  2. Automatic Invoice Generation: Upon signature capture, the system automatically generates and sends invoices—reducing the process from 10+ steps to zero.
  3. Intelligent AR Management: The platform automatically sends payment reminders and flags customers for hold status after 60 days.

Security-first: Self-hosted on client infrastructure with one-way password encryption, ensuring complete data sovereignty.

Timeline: Under 3 months from contract to production-ready.

The Impact

MetricBeforeAfter (With Trailmix)
Invoice Processing Time10-15 hours daily across divisionsFully automated upon signature
Steps to Invoice10+ manual steps per invoiceZero manual steps
Paper DocumentationPaper-based, prone to lossDigital signatures with audit trail
AR ManagementManual tracking and follow-upAutomated reminders and hold status

Business results:

  • 10-15 hours daily recovered for higher-value work.
  • Instant invoicing accelerates payment cycles.
  • Scalable security for future digitization.
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